Contact 1on1Chat for Help and Support
1on1Chat support is handled by email. Here is the address, what it covers and what to include so your request can be looked into properly.
01
Email Support
Official support address
[email protected]The same address is listed in our Privacy Policy and Terms of Service. Use it for every topic below.
Response times vary with the request. Account security, payment and safety cases can need extra checks before an answer or action.
02
What You Can Contact Us About
- Account and sign-in
- Sign-in problems, password resets, verification emails and restricted accounts.
- Calls and matching
- Calls that fail or drop, matching problems, camera or microphone issues.
- Coins and payments
- Failed or pending payments, coins that haven’t arrived, and questions about purchases.
- Safety reports
- Harassment, scams, impersonation, or concerns that someone may be under 18.
- Privacy
- Questions or requests about your personal data under the Privacy Policy.
- Rules and content
- The Terms of Service, the Community Guidelines, or content that was rejected or removed.
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What to Include
- The email or account details you use to sign in.
- Which page or feature was involved, such as random matching, a profile call or the wallet.
- Roughly when it happened, and a clear description of the problem.
- Screenshots or a screen recording, if you have them.
- For payments: the time of purchase, the amount and any order details shown.
Never send your password, a verification code or your full card number, to support or to anyone else.
04
Quicker Answers First
Many questions already have an answer in the Help Center. To report a specific person, the quickest route is Report in the menu on their profile; email is for anything that doesn’t fit there.
05
Urgent Safety Concerns
- If you or someone else is in immediate danger, contact local emergency services first.
- If a child may be at risk, report it to local police or the NCMEC CyberTipline, then report the profile.
- Be wary of anyone claiming to be 1on1Chat staff outside the app or this address, especially if they ask for passwords, codes or payment.
Other Help
Guides that may answer your question straight away.